Refund policy

We offer a 14-day return policy for eligible non-customized and non-personalized products.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at apexprintca@gmail.com. Please note that return instructions and the return address will be provided after your return request has been approved.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at apexprintca@gmail.com.

Color Variation / Printing Disclaimer
Please note that actual printed colors may vary slightly from digital previews, screen displays, mockups, or previous orders due to differences in monitor settings, lighting conditions, printing processes, materials, and color calibration. Minor color and placement variations are considered normal industry tolerances and are not considered defects.

 

Customer File Responsibility
Customers are solely responsible for reviewing and approving all uploaded files and order details before production, including spelling, grammar, layout, dimensions, image resolution, bleed settings, and design accuracy. APEX PRINT is not responsible for errors, low-resolution images, or design issues contained in customer-approved files once production has started.

 

Production Policy
Once production has begun, orders cannot be cancelled, modified, or refunded.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Custom, personalized, made-to-order, or printed products are non-returnable and non-refundable unless they arrive damaged or defective. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at apexprintca@gmail.com.